PTCL is looking forward to put in web portals that will not only support simple customer options like password change, etc; but will also empower them to see their line quality, downgrade bandwidth to stay connected and know exactly who is looking into their complaints so that the next time they call the call center they can tell exactly where the case is pending and follow it up from that exact point instead of going through a whole lot of question and answer sessions
With free PTCL dial up connections, the public at large, even if using other DSL connections can be at an ease of always being connected and going online to send emails. PTCL customers will easily monitor the problems in their connections and also learn the capability of thier lines as regards bandwidth and services
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