The free period for the Smart TV is more than likely to be extended once again. The management is determined to not charge for the service unless it desired so by the customers. They are determined to provide a standard that befits the service, uninterrupted TV and broadband, that can really match the expectations of the customers. The free duration might be longer than the one or two month grants previously.The channels are getting better everyday, new movies are being added. The content is being controlled to not go beyond the ethical values of our nation and the field staff is being pushed to rectify issues at lightening speed. all pending complaints were resolved within the last week. The escalation level of complaints is being closely monitored to restrict complaints to less than 48 hrs at the max at present and will most probably be pushed down to less than 24 hrs and then eventually to same day complaint rectification
With customer base of more than 75k customers, more than all the providers of the country combined, this initiative is quite a difficult task to accomplish but being achieved at a remarkable speed.
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