PTCL has always been seen as the rigid state telecom company with no flexibility in packages, no discounts and very rigid towards customers. This has been recently changed a lot; by making customer oriented packages, usage incentives, bulk discounts and lowest rates in most of the services provided. Recently PTCL has announced one month free broadband for anyone who orders in December. With no installation and equipment charges, this is a wonderful test opportunity for customers who have been willing to try the broadband experience but were reluctant in taking the initiative. In consideration of the previous offers where the orders placed were not delivered soon enough to deliver the free period experience, the company has put this as a free service from the date of installation for a complete month. The only constraint is putting in the order within the month of December
Also the IPTV free period has been extended till June 09, which means that the one month trial that offended people is no more, the TV can be tried at for more than half a year with the facilities of rewind, pause, resume, parental control, video on demand, etc.
Although the limitation of one connection for one TV is not a very good alternate to the people who view more than one TVs in their homes on the cost of a single cable connection, but the limitation is being worked out to be provided as an unbundled service; the customers will not have to pay for the broadband charges twice, but they will be paying for the additional IPTV line
HR has been inducted and trained for better provisioning and troubleshooting, to ensure that the customers enjoy a better service from the old trusted name
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2 comments:
Very interesting move from PTCL! I have been using PTCL broadband since a while now but the service sucks! I am not sure how will it be able to compete with local cable operators in the region. PTCL customer care is not existent!
They are working on improving it, taking one step at a time. Lets hope to see a better operator surface in the near future
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