Smart TV free period to be extended

The free period for the Smart TV is more than likely to be extended once again. The management is determined to not charge for the service unless it desired so by the customers. They are determined to provide a standard that befits the service, uninterrupted TV and broadband, that can really match the expectations of the customers. The free duration might be longer than the one or two month grants previously.

The channels are getting better everyday, new movies are being added. The content is being controlled to not go beyond the ethical values of our nation and the field staff is being pushed to rectify issues at lightening speed. all pending complaints were resolved within the last week. The escalation level of complaints is being closely monitored to restrict complaints to less than 48 hrs at the max at present and will most probably be pushed down to less than 24 hrs and then eventually to same day complaint rectification
With customer base of more than 75k customers, more than all the providers of the country combined, this initiative is quite a difficult task to accomplish but being achieved at a remarkable speed.

Empowering customers

PTCL is looking forward to put in web portals that will not only support simple customer options like password change, etc; but will also empower them to see their line quality, downgrade bandwidth to stay connected and know exactly who is looking into their complaints so that the next time they call the call center they can tell exactly where the case is pending and follow it up from that exact point instead of going through a whole lot of question and answer sessions
With free PTCL dial up connections, the public at large, even if using other DSL connections can be at an ease of always being connected and going online to send emails. PTCL customers will easily monitor the problems in their connections and also learn the capability of thier lines as regards bandwidth and services

PTCL enhances Human Resource for broadband services

Staff Reporter

Islamabad—Pakistan Telecommunication Company Limited Business Zone North has increased staff for providing broadband services to the valued customers of Islamabad and Rawalpindi in a befitting manner.

PTCL Executive Vice President Business Zone North said that it is our prime aim for providing fault free, prompt and modern telecom services, particularly broad band services. He issued this statement during meeting with the senior staff of PTCL Broadband services in Islamabad. He said that for the purpose of getting trust of the customers and achieving the aim of customers care target, the staff and officers should work together in a team spirit and dedication.

He claimed that our each and every step is for providing modern and state of the art technology telecom services in this present cut throat competition in telecom sector. He also directed the staff to take care of the customers, be polite and rectify the faults promptly and actively.

In order to provide PTCL services at the door steps of the customers and for close contacts with them, Business Zone North Islamabad has been continuing Temporary Customers Camps in Islamabad as well as in Rawalpindi. For this purpose one Camp at Pak PWD Housing Society Lohibehr and another at Fawara Chawk Hazro city were established. It was a day long programme for morning to evening. The senior Managers (Operations) Satellite Town and Rawalpindi Region were present whole the day for supervising the activities of these camps... Read more on Pak Observer