IT policy revision by the MoIT

The MoIT is regulating a new IT policy and I’ve read a lot on how they should be involving the service providers to increase the reliability of this policy and to ensure that it will take Pakistan a long way in developing the long awaited market player. According to my knowledge they have invited nominations for creation of a group consisting of the stakeholders in IT policy making and this group will involve participation from the Federal and Provincial governments, the regulator and the service providers
This sort of open forum would quite facilitate the concerns of everyone and hopefully be a great step ahead for the country in developing the industry that has been the biggest money maker for several economies for quite some time. Perhaps it’s never too late to take a step ahead

Free Broadband for December 08 and Free IPTV till June 09

PTCL has always been seen as the rigid state telecom company with no flexibility in packages, no discounts and very rigid towards customers. This has been recently changed a lot; by making customer oriented packages, usage incentives, bulk discounts and lowest rates in most of the services provided. Recently PTCL has announced one month free broadband for anyone who orders in December. With no installation and equipment charges, this is a wonderful test opportunity for customers who have been willing to try the broadband experience but were reluctant in taking the initiative. In consideration of the previous offers where the orders placed were not delivered soon enough to deliver the free period experience, the company has put this as a free service from the date of installation for a complete month. The only constraint is putting in the order within the month of December
Also the IPTV free period has been extended till June 09, which means that the one month trial that offended people is no more, the TV can be tried at for more than half a year with the facilities of rewind, pause, resume, parental control, video on demand, etc.
Although the limitation of one connection for one TV is not a very good alternate to the people who view more than one TVs in their homes on the cost of a single cable connection, but the limitation is being worked out to be provided as an unbundled service; the customers will not have to pay for the broadband charges twice, but they will be paying for the additional IPTV line
HR has been inducted and trained for better provisioning and troubleshooting, to ensure that the customers enjoy a better service from the old trusted name

Smart TV free period to be extended

The free period for the Smart TV is more than likely to be extended once again. The management is determined to not charge for the service unless it desired so by the customers. They are determined to provide a standard that befits the service, uninterrupted TV and broadband, that can really match the expectations of the customers. The free duration might be longer than the one or two month grants previously.

The channels are getting better everyday, new movies are being added. The content is being controlled to not go beyond the ethical values of our nation and the field staff is being pushed to rectify issues at lightening speed. all pending complaints were resolved within the last week. The escalation level of complaints is being closely monitored to restrict complaints to less than 48 hrs at the max at present and will most probably be pushed down to less than 24 hrs and then eventually to same day complaint rectification
With customer base of more than 75k customers, more than all the providers of the country combined, this initiative is quite a difficult task to accomplish but being achieved at a remarkable speed.