Smart TV free period to be extended

The free period for the Smart TV is more than likely to be extended once again. The management is determined to not charge for the service unless it desired so by the customers. They are determined to provide a standard that befits the service, uninterrupted TV and broadband, that can really match the expectations of the customers. The free duration might be longer than the one or two month grants previously.

The channels are getting better everyday, new movies are being added. The content is being controlled to not go beyond the ethical values of our nation and the field staff is being pushed to rectify issues at lightening speed. all pending complaints were resolved within the last week. The escalation level of complaints is being closely monitored to restrict complaints to less than 48 hrs at the max at present and will most probably be pushed down to less than 24 hrs and then eventually to same day complaint rectification
With customer base of more than 75k customers, more than all the providers of the country combined, this initiative is quite a difficult task to accomplish but being achieved at a remarkable speed.

Empowering customers

PTCL is looking forward to put in web portals that will not only support simple customer options like password change, etc; but will also empower them to see their line quality, downgrade bandwidth to stay connected and know exactly who is looking into their complaints so that the next time they call the call center they can tell exactly where the case is pending and follow it up from that exact point instead of going through a whole lot of question and answer sessions
With free PTCL dial up connections, the public at large, even if using other DSL connections can be at an ease of always being connected and going online to send emails. PTCL customers will easily monitor the problems in their connections and also learn the capability of thier lines as regards bandwidth and services

PTCL enhances Human Resource for broadband services

Staff Reporter

Islamabad—Pakistan Telecommunication Company Limited Business Zone North has increased staff for providing broadband services to the valued customers of Islamabad and Rawalpindi in a befitting manner.

PTCL Executive Vice President Business Zone North said that it is our prime aim for providing fault free, prompt and modern telecom services, particularly broad band services. He issued this statement during meeting with the senior staff of PTCL Broadband services in Islamabad. He said that for the purpose of getting trust of the customers and achieving the aim of customers care target, the staff and officers should work together in a team spirit and dedication.

He claimed that our each and every step is for providing modern and state of the art technology telecom services in this present cut throat competition in telecom sector. He also directed the staff to take care of the customers, be polite and rectify the faults promptly and actively.

In order to provide PTCL services at the door steps of the customers and for close contacts with them, Business Zone North Islamabad has been continuing Temporary Customers Camps in Islamabad as well as in Rawalpindi. For this purpose one Camp at Pak PWD Housing Society Lohibehr and another at Fawara Chawk Hazro city were established. It was a day long programme for morning to evening. The senior Managers (Operations) Satellite Town and Rawalpindi Region were present whole the day for supervising the activities of these camps... Read more on Pak Observer

Packages announced by PTCL for Smart Line

Smart line is PTCL phone line that has a bundled service providing Phone Line (Line rent only), broadband ADSL connection (Optional 512 kbps, 1mbps or 2 mbps) and the Smart TV (IPTV)

Packages:
Smart Line 512 kbps: Rs. 1499/-
Smart Line 1 mbps: Rs. 2299/-
Smart Line 2 mbps: Rs. 5299/-

For customers using the PTCL broadband already, the additional charge for the service is about Rs. 124 for the IPTV service (as they are already paying line rent in addition to the Broadband package)

The price of the STB that is required to run the IPTV service is Rs. 500/- per month for two years or Rs. 9995/- one time

The service includes 90 broadcast channels, out of which 10 channels can be paused or rewind upto 1 hour. There is parental lock for junevile viewing (although there is nothing broadcasted to be locked) and more than 200 video movies. The entire content is DVD quality, something normal TV viewers are still to experience through this service

The official site and the list of channels

For people who are looking for more details on PTCL Smart TV, the official site is

http://www.ptclsmart.com.pk/

the phone number to apply for the service is 0800-80800
currently the service is only available in Islamabad, Lahore and Karachi, soon to be expanded in 13 new cities

Smart TV in 13 new cities

PTCL is expanding its IPTV service in further 13 cities before the start of the next year. Technical and commercial teams are testing the service and the markets for this launch that will surface before the end of this year and commercially will be announced soon after

The cities are: Taxila, Wah, Abbottabad, Peshawar, Gujrawala, Gujrat, Sialkot, Faisalabad, Mutan, Sheikhupura, Bahawalpur, Hyderabad, Quetta

Broadband launched in these cities was completed within the past couple of months with a view to expand the new reolutionary service all over Pakistan. The management is keen on launching the service without any further delays and hence teams from all relevant departments are doing the work in parallel to bring this to reality

Staff trainings are going to be a part of daily ruts for the company, where the experienced existing staff will be assisting the trainers to deliver expertise from their daily experiences

New IS systems are being developed, tested and deployed for OFAN and copper networks, that can be customised according to the requirements and the legacy of waiting 6 months for a simple development to be found no where in the future. In house development teams are being built to develop the required solutions

The change PTCL has been advertising is being deployed in every field of expertise. It will not be long before the customes will speak up for this change at large

PTCL, LMKR ink deed for deployment of GIS solution

Staff Report

ISLAMABAD�Pakistan Telecommunications Company Limited (PTCL) and LMK Resources (LMKR) Pakistan Wednesday signed an agreement for the deployment of a state-of-the-art turnkey Geographical Information System (GIS) solution.
PTCL's SEVP South Adel Soufah and EVP of LMKR Mahmood Arsalan signed the agreement on behalf of their respective companies.
The solution will enable PTCL to better manage Access and Transmission Networks and inside plant (OSP and ISP) infrastructure including its copper and optical fibre network.
The project, which would provide the network mapping of PTCL on the lines of google earth, would not only facilitate the PTCL to trace any fault in its fire optic network, but also it would assist the PTCL consumers by early repair of any fault in PTCL network.
Under the project, one of the most strategic developments in the country, would enable the PTCL technical staff through the GIS component, a greater visibility by providing quantitative andqualitative spatial information about the capacity and integrity of the PTCL network and pinpoint faults and issues when they arise.
Through the project, LMKR Pakistan would launch network mapping of Islamabad under its first phase.
According to the scope of the project, the system will eventually be implemented across Pakistan and will become the only project of its kind to be put into practice on this scale in the South Asian region.
As part of the project, LMKR will be delivering this project on a turnkey basis. The objective is to design a robust and streamlined architecture that can be scaled to the national level.
The resulting solution will significantly improve the operational efficiency through consolidation and better representation of spatial information.
This system will become the backbone of PTCL's decision-making framework in terms of planning new expansions and maintaining existing infrastructure.
It will also enable timely and efficient deployment of newtechnologies such as GPON and NGN. The consumer being the ultimate beneficiary will experience consistent quality of services and a more fault-tolerant network

Source: http://dailymailnews.com/200811/06/news/dmcitypage09.html

Developing to be the state telecom PTCL should

The president has announced heavy investments in developing the Optic fiber network, reaching the gap areas for broadband and multimedia. Investing in automation and HR
These steps are very promising towards an ideal service provider it should be. Flows are being improved and implemented to the core with checks and balances. Regular followups from regions on a daily basis and making sure that the customers are served in order to give them the comfort of having a service from the largest provider in the country