PTCL is looking forward to put in web portals that will not only support simple customer options like password change, etc; but will also empower them to see their line quality, downgrade bandwidth to stay connected and know exactly who is looking into their complaints so that the next time they call the call center they can tell exactly where the case is pending and follow it up from that exact point instead of going through a whole lot of question and answer sessions
With free PTCL dial up connections, the public at large, even if using other DSL connections can be at an ease of always being connected and going online to send emails. PTCL customers will easily monitor the problems in their connections and also learn the capability of thier lines as regards bandwidth and services
Wednesday, November 12, 2008
Monday, November 10, 2008
PTCL enhances Human Resource for broadband services
Staff Reporter
Islamabad—Pakistan Telecommunication Company Limited Business Zone North has increased staff for providing broadband services to the valued customers of Islamabad and Rawalpindi in a befitting manner.
PTCL Executive Vice President Business Zone North said that it is our prime aim for providing fault free, prompt and modern telecom services, particularly broad band services. He issued this statement during meeting with the senior staff of PTCL Broadband services in Islamabad. He said that for the purpose of getting trust of the customers and achieving the aim of customers care target, the staff and officers should work together in a team spirit and dedication.
He claimed that our each and every step is for providing modern and state of the art technology telecom services in this present cut throat competition in telecom sector. He also directed the staff to take care of the customers, be polite and rectify the faults promptly and actively.
In order to provide PTCL services at the door steps of the customers and for close contacts with them, Business Zone North Islamabad has been continuing Temporary Customers Camps in Islamabad as well as in Rawalpindi. For this purpose one Camp at Pak PWD Housing Society Lohibehr and another at Fawara Chawk Hazro city were established. It was a day long programme for morning to evening. The senior Managers (Operations) Satellite Town and Rawalpindi Region were present whole the day for supervising the activities of these camps... Read more on Pak Observer
Islamabad—Pakistan Telecommunication Company Limited Business Zone North has increased staff for providing broadband services to the valued customers of Islamabad and Rawalpindi in a befitting manner.
PTCL Executive Vice President Business Zone North said that it is our prime aim for providing fault free, prompt and modern telecom services, particularly broad band services. He issued this statement during meeting with the senior staff of PTCL Broadband services in Islamabad. He said that for the purpose of getting trust of the customers and achieving the aim of customers care target, the staff and officers should work together in a team spirit and dedication.
He claimed that our each and every step is for providing modern and state of the art technology telecom services in this present cut throat competition in telecom sector. He also directed the staff to take care of the customers, be polite and rectify the faults promptly and actively.
In order to provide PTCL services at the door steps of the customers and for close contacts with them, Business Zone North Islamabad has been continuing Temporary Customers Camps in Islamabad as well as in Rawalpindi. For this purpose one Camp at Pak PWD Housing Society Lohibehr and another at Fawara Chawk Hazro city were established. It was a day long programme for morning to evening. The senior Managers (Operations) Satellite Town and Rawalpindi Region were present whole the day for supervising the activities of these camps... Read more on Pak Observer
Packages announced by PTCL for Smart Line
Smart line is PTCL phone line that has a bundled service providing Phone Line (Line rent only), broadband ADSL connection (Optional 512 kbps, 1mbps or 2 mbps) and the Smart TV (IPTV)
Packages:
Smart Line 512 kbps: Rs. 1499/-
Smart Line 1 mbps: Rs. 2299/-
Smart Line 2 mbps: Rs. 5299/-
For customers using the PTCL broadband already, the additional charge for the service is about Rs. 124 for the IPTV service (as they are already paying line rent in addition to the Broadband package)
The price of the STB that is required to run the IPTV service is Rs. 500/- per month for two years or Rs. 9995/- one time
The service includes 90 broadcast channels, out of which 10 channels can be paused or rewind upto 1 hour. There is parental lock for junevile viewing (although there is nothing broadcasted to be locked) and more than 200 video movies. The entire content is DVD quality, something normal TV viewers are still to experience through this service
Packages:
Smart Line 512 kbps: Rs. 1499/-
Smart Line 1 mbps: Rs. 2299/-
Smart Line 2 mbps: Rs. 5299/-
For customers using the PTCL broadband already, the additional charge for the service is about Rs. 124 for the IPTV service (as they are already paying line rent in addition to the Broadband package)
The price of the STB that is required to run the IPTV service is Rs. 500/- per month for two years or Rs. 9995/- one time
The service includes 90 broadcast channels, out of which 10 channels can be paused or rewind upto 1 hour. There is parental lock for junevile viewing (although there is nothing broadcasted to be locked) and more than 200 video movies. The entire content is DVD quality, something normal TV viewers are still to experience through this service
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